Did you know? - Most orders are
processed and shipped within 3 business days or less from receipt
Lowest Cost Shipping:
We now are offering the lowest cost shipping options for you to
choose from. Shipping charges are calculated based on the actual
weight and destination of each order and will be displayed at
checkout. Our shopping cart will calculate charges for the
shipping methods available and give you the choice of method to
select. Please note if we have a problem and are not able to
contact you by phone or email, it will delay shipping.
US MAIL -
- 1st Class Mail - BEST rates for small
quantity orders (Approx. 3 to 7 business days for
- Priority Mail - Good rates up to 3 lbs
and a little faster (Approx. 3 to 5 business days for
Note: Orders that ship to a PO Box, APO, FPO,
Alaska, Hawaii or Puerto Rico will ship via US Mail (USPS)
Express Shipping Rates:
If you would like to select a faster delivery, we offer the
following express delivery options for domestic (US)
- UPS 3 Day Select - Higher rates than
ground, time delivery specific with tracking (3rd day from
- UPS 2nd Day Air - Best rate for
express delivery with tracking (end of 2nd business
- UPS Next Day Air Saver - Premium
service rate for express with tracking (by 4:30pm next business
day to commercial addresses)
Notes: Express Delivery Option
- Express service is available to all the 48 contiguous United
States as well as Alaska, Hawaii and Puerto Rico.
- Express shipping includes tracking. Business days are Monday
through Friday, except for holidays.
- Orders must be placed by 1:00pm PST time Monday through Friday
to normally ship that day (excluding Saturday, Sundays or
- Orders placed after 1:00pm PST, will ship the following
business day. Orders placed on Friday after 1:00pm PST or on
Saturday or Sunday will ship the following Monday.
- UPS does not consider the day of shipping as transit time, so
for example, an item shipped 3 Day on Monday will not arrive
Notes: General Shipping Information
* No tracking or delivery confirmation provided with this
** This method includes a USPS Delivery Confirmation Number. The
delivery confirmation number will be emailed to you once your
shipment is completed.
- The delivery confirmation number is not a tracking number. The
number provides you with a confirmation of the delivery date and
time once your package is scanned at the Post Office of the
addressee. - - You can view the delivery confirmation via the URL
below, after the item is scanned at the Post Office.
The U.S. Postal Service's web-site for delivery confirmation
California residents are
subject to sales tax on all items according to
their local tax authority rate based on the subtotal of the
- 1st Class Mail International (Canada
Only) - BEST rates for small quantity orders (delivery
varies by destination)
- Priority Mail International - Good
rates up to 9 lbs and a little faster (Approx. 6 - 10 business
days for delivery)
Note: See notes below for orders that ship to an APO or FPO
- UPS Ground Standard (Canada Only) -
Good rates with tracking (Approx. 5 - 10 business
- Just about everything shipped into Canada is subject
to the Goods and Services Tax (GST). The GST is calculated after
customs duties have been applied. You may also have to pay the
applicable Canadian Provincial Sales Tax (PST) or Quebec Sales
Tax (QST). In Canadian provinces with a Harmonized Sales Tax (New
Brunswick, Nova Scotia, and Newfoundland and Labrador),
you'll be charged a flat 15 percent, rather than separate GST
- Softouch Concepts, Inc. is not responsible for the duties and
taxes on items shipped into Canada.
- Duties, taxes and Customs fees are the sole responsibility of
the intended receiver.
- Canadian orders may take an additional amount of time for
delivery due to customs clearance.
International Express Shipping Rates:
If you would like to select a faster delivery, we offer the
following express delivery options for International
US MAIL INTERNATIONAL
- Express Mail International - Good
rates for small orders with tracking and delivery confirmation
(Approx. 3 - 5 Business days to most countries)
- UPS Worldwide Expedited - Best rate
for express delivery with tracking (Approx. 2 - 5 business
- UPS Worldwide Express Saver - Premium
service rate for express with tracking (Approx. 1 - 3 business
days to commercial addresses)
Notes: International Delivery Option
- In most cases, delivery cost is calculated automatically during
the checkout process according to destination and weight. In some
limited cases, shipping costs will not be available at the time
of purchase; we will then email you with a total cost for
approval before processing your credit card.
- Any local Duty and/or Custom fees (if applicable) or local
Taxes are the responsibility of the customer.
- Your shipping address MUST match what is on file with your
credit card company.
- Softouch Concepts, Inc. is not responsible for International
packages once they have been handed over to the shipping company
you have selected.
Product Pricing and Exchange Rates:
All prices listed are in U.S. dollars. When you pay by credit
card, your credit card company will calculate the exchange rate
in your local currency and you will see that amount reflected on
your monthly statement.
You must provide a street address for shipping. We cannot ship to
P.O. Boxes internationally.
International Shipping Fees, Import Duties and
All International shipments will be charged shipping or postage
costs calculated by weight and destination.
Softouch Concepts, Inc. prices do not include local duty and/or
customs fees (if applicable) or local taxes. These charges are
separate from your shipping charge*, these are levied once a
shipment reaches your country and you will be billed directly for
them. You, the customer, are solely responsible for any
additional customs clearance fees; we have no control over these
charges and cannot predict what they may be.
International Returns or Packages
If the package(s) is returned to us because of an address error
made by the customer, the customer refuses the package the
customer will be responsible for the shipping cost billed to
Softouch Concepts, Inc. for the return of the package. When UPS
is the carrier selected for your order, and the return to shipper
cost is greater than the cost of the goods ordered, Softouch
Concepts, Inc. will instruct UPS to abandon the order, there will
be no credit to the customer for the order.
Your Country's Custom and Import
Please note: It is important for you to become familiar with the
Customs policies for your specific country before ordering.
Customs regulations vary greatly by country and lack of knowledge
regarding the customs rules governing the country you're
importing to can result in your order incurring import duties,
delivery being delayed, or returned to us.
Additionally, when ordering from Softouch Concepts, Inc., you are
considered the importer of record and must comply with all laws
and regulations of the country in which you are receiving the
MISCELLANIOUS SHIPPING NOTES:
APO / FPO
Please provide a complete and accurate shipping address when you
are shipping to an APO / FPO address. Be sure to show the full
name, a middle name or initial and PSC number, unit number or
ship name. Replace the city name with “APO” or
“FPO,” and the state with AA, AE, or AP. Enter AE in
the State field if the recipient is stationed in Europe, Canada,
Africa, or the Middle East. Enter AA if the recipient is
stationed in the Americas. Enter AP if the recipient is stationed
in Asia or the Pacific. When applicable, type in the special
military ZIP Code for that station. Regardless of where the
recipient is stationed, select "United States" for the
All shipments to APO/FPO address are sent via USPS to
distributing military centers in the U.S., at which time the
military service assumes responsibility for shipping. Please
allow up to 6 weeks for delivery.